Frequently Asked Questions

If you have an issue or question, read these BEFORE contacting us.

No, TimeKeeper is Windows software and sits inside the Windows version if Microsoft Word. It requires a compatible version of Word (2016, 2013 or 2010) and cannot be installed on Mac or tablet devices.

First, have you restarted Word? A restart of Microsoft Word will often fix this problem. If that didn’t work follow the steps below.

On occasion, Word may disable an Add-In. You can check if this is the case for TimeKeeper by opening the Word options dialog, and selecting the Add-Ins section. This is what it looks like.

Word Options Dialog

Scroll down to the section called “Disabled Application Add-Ins” as shown in the above image. If TimeKeeper is shown here, it means Word has disabled it. You can enable it it by selecting “Disabled Items” from the drop down in the above screen shot, and clicking the Go button. The following dialog will then appear.

Word Add Ins Dialog

In this dialog, make sure that TimeKeeper is checked, and exit by clicking OK. If you then restart Word, you should see the TimeKeeper menu ribbon.

TimeKeeper stats are stored in a file in the same folder as your Word document, and with the same name. For example, if you’re working on a Word document called “The Big Project”, you should see a second file called “The Big Project” in the same folder. The second file will have a different file extension and no icon. The two images below show a Word document and its accompanying TimeKeeper file when file extensions are switched off and on.

Example 1
TimeKeeper File Icons

Example 2
TimeKeeper File Names

Stats are tied to an individual document. There is no central database or repository for you to backup. This means that if you want to copy a Word document and work on it on a second PC, you should copy the accompanying TIMEKEEPER file as well, otherwise a new one will be created on the second PC with no record of the work you’ve already done.

Yes, so long as TimeKeeper is installed in Word on that PC. You should ensure that the TIMEKEEPER file for that document is also copied into the same folder on the thumb drive.
No. If you cannot write to a document, then TimeKeeper will not store information. However, if you perform a Save As and rename a read only document, or if you enable editing in a protected document, TimeKeeper will begin recording.
No, not in the current version of TimeKeeper. The results can only be viewed in the table inside Microsoft Word.
Go to Windows Add/Remove programs and uninstall TimeKeeper if it is installed. Then re-run the installation. This will fix any upgrade issues. Uninstalling will not remove or harm any existing TimeKeeper stats.
No, that would defeat the purpose of TimeKeeper, which is to provide an accurate and truthful accounting of the time you spend working on a document. If you want to edit the figures, you don’t need TimeKeeper, just make them up.
No, the On/Off switch in TimeKeeper is a global setting. You’re either recording for all documents or you’re not recording at all. We may add an option to exclude documents in a future release.
Yes, as soon as perform a Save As, a new TimeKeeper file is created to correspond to the new document, and all existing stats are carried across. The old document and TimeKeeper file will still exist.
No, the only information stored for each day is the word count and the working time. If multiple users work on a document, and they all have TimeKeeper installed, their collective totals will be added to the TimeKeeper stats.
Nothing. As there is no TimeKeeper to record information, nothing new gets recorded.
No, not in the current version. This level of complexity may be added in a future release.