Frequently Asked Questions
If you have an issue or question, read these BEFORE contacting us.
First, have you restarted Word? A restart of Microsoft Word will often fix this problem. If that didn’t work follow the steps below.
On occasion, Word may disable an Add-In. You can check if this is the case for TimeKeeper by opening the Word options dialog, and selecting the Add-Ins section. This is what it looks like.
Scroll down to the section called “Disabled Application Add-Ins” as shown in the above image. If TimeKeeper is shown here, it means Word has disabled it. You can enable it it by selecting “Disabled Items” from the drop down in the above screen shot, and clicking the Go button. The following dialog will then appear.
In this dialog, make sure that TimeKeeper is checked, and exit by clicking OK. If you then restart Word, you should see the TimeKeeper menu ribbon.
TimeKeeper stats are stored in a file in the same folder as your Word document, and with the same name. For example, if you’re working on a Word document called “The Big Project”, you should see a second file called “The Big Project” in the same folder. The second file will have a different file extension and no icon. The two images below show a Word document and its accompanying TimeKeeper file when file extensions are switched off and on.
Stats are tied to an individual document. There is no central database or repository for you to backup. This means that if you want to copy a Word document and work on it on a second PC, you should copy the accompanying TIMEKEEPER file as well, otherwise a new one will be created on the second PC with no record of the work you’ve already done.